SHIPPING & REFUND POLICY
SHIPPING POLICY
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Orders are dispatched within 2 working days with Australia Post and will be calculated at checkout.
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Should an item be out of stock this item will be dispatched as soon as it is received.
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Express Post orders are sent via Australia Post and need to be submitted by 12pm Queensland time to be sent out the same day.
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Please refer to the Australia Post website for express post delivery time frames per region.
REFUND POLICY
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We are not obliged to provide a refund or replacement for a "change of mind". All claims for a refund must be made within 14 days of delivery and by the following procedure:
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Refunds applicable only to physical products and excludes all video rentals and workshops.
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Prior to the proposed item return, please contact us via email, quoting your order number and full details of refund request.
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You may be asked to provide photos of the damaged item.
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All goods that are to be returned for a refund or exchange need to be in their original packaging and unused and packaged safely so damage does not occur.
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Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods.
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If returned goods are used or in an unsaleable condition, then your return may not be processed. There is no return or exchange available on discounted or on sale items.